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Australian Government Services to Go Mobile

Australia’s government agencies are to make better use of mobile technology to deliver better, more convenient services to Australians under a new project announced by Minister for Broadband, Communications and the Digital Economy, Senator Stephen Conroy.

The Roadmap will help the Australian Public Service (APS) embrace the potential for providing services and information using mobile devices. The Roadmap also supports the Government’s ‘Digital First’ policy, which requires agencies to make key services available online, including on mobile platforms, by December 2017.

Mr Dreyfus said mobile services were not only innovative and easy to use, but would increase productivity and transform service delivery.

“As more and more Australians conduct business from the anytime, anywhere convenience of their smartphones and tablets, they expect that same level of access to government services,” Mr Dreyfus said.

The Roadmap has been developed to complement and enhance a range of other initiatives to improve the use of technology by the Australian government, including the Update to the National Digital Economy Strategy, released by Senator Conroy, and the Australian Public Service Information and Communications Technology Strategy 2012-2015, which recognise the far-reaching potential of mobile technology to transform service delivery by the public sector.


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