Azerbaijan’s Bakcell has ordered a SmartCare Customer Experience Management (CEM) platform from Huawei.
The Huawei SmartCare system will use a Key Quality Indictor (KQI) to provide network quality, service quality monitoring capabilities and VIP Care. It will also cover enterprise user Service Level Agreement (SLA) assurance, roaming analysis, complaint handling assistance, and other auxiliary functions for the mobile networks.
With the deployment of the SmartCare system, Bakcell will be able to implement E2E multi-vendor network quality monitoring and analysis, and per user real-time, multi-dimensional voice and data services management and assessment.
Mr. Guo Xiaobing, General Manager, Huawei Azerbaijan, said: “Huawei is very pleased that Bakcell chose SmartCare CEM solution and that we believe we can help Bakcell provide the best customer experience to their customers.”
Financial terms for the contract were not disclosed.